API and Portal Availability Issue

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Aug 13, 2018 - 00:47 UTC

Update

We have identified a NYC backbone issue with one of our upstream providers that was causing reach-ability issues (high packet loss) to our EWR1 facility. We have routed around the provider in question and services are now stable.

Posted Aug 12, 2018 - 22:26 UTC

Monitoring

We identified and fixed the issue affecting the API and portal, and are currently monitoring the situation.

Posted Aug 12, 2018 - 20:27 UTC

Investigating

We are investigating performance and availability issues with our API and portal.

Posted Aug 12, 2018 - 20:01 UTC

This incident affected: Equinix Metal API and Equinix Metal Portal.