SJC1 Provisioning Issues

Incident Report for Equinix Metal

Resolved

The faulty hardware has been replaced, and services are back to normal operation.

Posted Apr 12, 2018 - 05:25 UTC

Identified

We have identified a hardware issue which is impacting provisioning and reboot / out of band / power control actions. We are actively replacing the component and will update this incident upon completion.

Posted Apr 12, 2018 - 02:36 UTC

Update

Installs and reboots are also affected in AMS1.

Posted Apr 12, 2018 - 02:18 UTC

Investigating

We are seeing provisioning failures in our SJC1 facility. We are currently investigating.

Posted Apr 12, 2018 - 00:13 UTC